Terms and Conditions – Casino Ace Philippines Gaming Platform

Age Requirement: You must be at least 21 years of age. Casino Ace strictly prohibits underage gambling. We may request proof of age at any time, and accounts found to belong to players under 21 will be immediately closed with any remaining balance refunded minus any winnings.

Identity: You must register using your real, legal name and accurate personal information. Casino Ace uses the information you provide for identity verification, payment processing, and regulatory compliance. Providing false registration details is a violation of these Terms and may constitute fraud under Philippine law.

One Account Rule: Each player is permitted to hold exactly one active Casino Ace account. Operating multiple accounts — whether under your own name or under another person's identity — is strictly prohibited. All accounts belonging to the same individual will be closed and balances subject to review.

Jurisdiction: Casino Ace is licensed to operate in the Philippines. You are responsible for ensuring that online gaming is lawful in your specific location. If you access Casino Ace from outside the Philippines, you do so at your own risk and responsibility.

Employee Restriction: Employees of Casino Ace and their immediate family members residing in the same household are not permitted to hold player accounts or participate in any Casino Ace promotional offer.

KYC Verification: Casino Ace may request identity documents including government-issued ID, proof of address, and payment method verification at any point. Failure to provide requested documents within the stipulated timeframe may result in account suspension and withdrawal holds.

Own Funds Only: You must only deposit funds that belong to you. Casino Ace does not accept deposits sourced from crime, loan sharking, or any illegal activity. Players found depositing criminally obtained funds will be reported to relevant Philippine authorities in compliance with Anti-Money Laundering Act (AMLA) requirements.

Withdrawal to Original Method: Withdrawals must be sent to the same payment method used for the most recent deposit wherever possible. This is a regulatory anti-money-laundering control. Casino Ace reserves the right to request additional verification before processing withdrawal requests above ₱50,000.

Pending Withdrawal Review: Casino Ace reserves the right to review any withdrawal request before processing. This review typically completes within one hour but may take longer in cases requiring identity verification or where irregular betting patterns have been detected.

Currency: All balances, bets, and transactions on Casino Ace are denominated in Philippine Peso (₱). Casino Ace does not accept or process foreign currency. Any currency conversion costs are the responsibility of the player's payment provider, not Casino Ace.

Inactive Account Fees: A Casino Ace account that has been inactive for twelve consecutive months — meaning no login, deposit, bet, or withdrawal — may be subject to a monthly inactivity maintenance fee of ₱100, deducted from the remaining balance. Players will be notified before fees are applied.

Bet Confirmation: A bet is only valid once you receive a confirmed bet slip or confirmation notice from Casino Ace. Bets that are not confirmed due to technical issues, network failures, or system errors are not valid and will not be settled. Casino Ace is not liable for bets lost due to connection failures on the player's end.

Odds at Time of Bet: The odds applicable to your bet are those displayed at the moment your bet is accepted and confirmed. Casino Ace may update odds at any time before your bet is confirmed. If you receive an acceptance confirmation, the odds on that confirmation are final for your bet.

Minimum and Maximum Bets: Minimum and maximum bet limits apply per market, per event, and per player. These limits are displayed within each betting interface. Casino Ace reserves the right to adjust individual player bet limits at any time based on betting behaviour analysis.

Void Bets: Casino Ace reserves the right to void bets in cases of obvious pricing error, incomplete or abandoned events, verifiable data feed errors, or where the integrity of an event is in question. Voided bets are refunded to the player's Casino Ace balance in full.

Prohibited Betting Patterns: Systematic arbitrage betting, matched betting, coordinated betting schemes, or any strategy designed to exploit Casino Ace promotions or pricing errors rather than genuine market participation is prohibited. Casino Ace reserves the right to withhold winnings and close accounts found engaging in these practices.

Sabong-Specific Rules: For e-Sabong markets, the result declared by the licensed arena operator is final. If a fight results in a draw, double knockout, or BDD outcome, all Meron and Wala bets are voided and stakes returned. Only players who bet the BDD market specifically will receive winnings on such outcomes.

Dispute Deadline: Any dispute regarding bet settlement must be raised with Casino Ace customer support within 72 hours of the event result being published. Disputes raised after this window will not be reviewed. Casino Ace's settlement decision, made in accordance with these Terms, is final.

Welcome Bonus: The Casino Ace welcome bonus — a 100% match on your first deposit up to ₱5,000 — is available to new registered players who have not previously held a Casino Ace account. The bonus is credited after your qualifying deposit is processed and verified. The welcome bonus has a wagering requirement of 10x the bonus amount before it can be withdrawn.

Wagering Requirements: All bonuses carry wagering requirements that must be completed before bonus-derived winnings can be withdrawn. Wagering requirements apply to the bonus amount. The wagering requirement for each specific promotion is displayed on the promotion page. Not all games contribute equally — sabong, bingo, and sports betting contribution rates are listed on the applicable promotion page.

Bonus Abuse: Casino Ace employs monitoring tools to detect bonus abuse including multi-accounting, account sharing, coordinated wagering between linked accounts, and low-risk hedging designed to meet wagering requirements without genuine gameplay. Accounts found engaging in bonus abuse will have bonuses voided and may be permanently closed.

Bonus Expiry: Unless otherwise stated in the specific promotion terms, Casino Ace bonuses expire 30 days from the date of issue. Any unfulfilled wagering requirement at expiry results in the bonus balance being forfeited. Real-money deposits are not affected by bonus expiry.

Promotion Changes: Casino Ace reserves the right to modify, suspend, or cancel any promotion at any time. Where a promotion is cancelled, players who have already accepted it will be able to complete their wagering requirement under the original terms. New players cannot claim a cancelled promotion after its end date.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits through the Casino Ace account settings. Limits take effect immediately upon activation. Increases to existing limits are subject to a 72-hour cooling-off period before taking effect.

Session Time Limits: Players can set session time limits that trigger a notification or automatic logout after a specified period of play. Casino Ace encourages all players to use this tool to maintain healthy gaming habits.

Self-Exclusion: Any Casino Ace player may request a self-exclusion period of 30 days, 6 months, 12 months, or permanent. During self-exclusion, the player cannot access their Casino Ace account, receive marketing communications, or create new accounts on the platform. Attempts to circumvent self-exclusion by creating new accounts will result in those accounts being permanently closed.

Minor Protection: Casino Ace implements age verification procedures at registration and may request additional documentation at any time. Players are responsible for ensuring that minors in their household cannot access their Casino Ace account. Casino Ace is not liable for access by minors using a registered player's credentials without the player's knowledge.

Reality Checks: Casino Ace may display session summary information at regular intervals to help players maintain awareness of their gaming activity. These are informational and do not constitute a cap on session length unless a session limit has been separately activated.

Data Collection: Casino Ace collects personal information including your name, mobile number, date of birth, address, payment method details, and betting history. This information is used for account management, payment processing, fraud prevention, regulatory compliance, and service improvement.

Data Sharing: Casino Ace does not sell player data to third parties. We may share data with payment processors, identity verification services, PAGCOR and other Philippine regulatory bodies as required by law, and fraud prevention services. All third-party data processors are bound by confidentiality obligations.

Account Security: Casino Ace uses SSL encryption for all data transmission and secure storage protocols for all account data. You are responsible for maintaining the security of your login credentials. Casino Ace will never ask for your password via email, chat, or phone call.

Communications: By registering a Casino Ace account, you consent to receiving transactional messages related to your account activity via SMS and email. You can opt out of marketing communications at any time through your account settings or by contacting support. Transactional messages cannot be opted out of as they are required for account security.

Breach of any provision of these Terms and Conditions.

Provision of false, misleading, or fraudulent information during registration or verification.

Suspicion or evidence of money laundering, match-fixing, cheating, use of bots or automated betting software, or any other activity that undermines the integrity of Casino Ace or the events we offer markets on.

Failure to complete identity verification (KYC) within the timeframe requested by Casino Ace.

Operating multiple accounts, sharing an account with another person, or attempting to circumvent a self-exclusion period.

At the player's own request — you can close your Casino Ace account at any time by contacting our support team. Any balance remaining at the time of voluntary closure will be refunded to your primary payment method after withdrawal checks are completed.

Platform Availability: Casino Ace aims to maintain platform availability 24/7 but does not guarantee uninterrupted access. Scheduled maintenance, technical issues, or events beyond our control may result in temporary unavailability. Casino Ace is not liable for losses resulting from platform downtime, provided reasonable steps were taken to notify players in advance where possible.

Game Malfunction: In the event of a game malfunction, disconnection, or software error that materially affects the outcome of a game or bet, Casino Ace will void the affected bet and refund the stake. Casino Ace is not liable for any additional losses you believe were caused by a malfunction beyond the original stake.

Third-Party Content: Casino Ace may offer games and live feeds provided by third-party suppliers. While we vet all suppliers for quality and fairness, Casino Ace is not liable for failures or errors originating from third-party software or data providers, beyond the obligations set out in these Terms.

Betting Decisions: All betting and gaming decisions on Casino Ace are made by you as a player. Casino Ace does not provide betting advice. Any information we publish — including statistics, odds, or commentary — is for informational purposes only and does not constitute a recommendation to bet in any particular direction.